FAQS

1. What is the currency of the prices?
Our prices are in US dollars.
 
2. What are your payment terms?
We accept payments through PayPal and credit cards.

3. Are these inflatables commercial grade?
Yes, all of our items are commercial grade.

4. Are these inflatable brand new?
Yes, all brand new.

5. Are the products on the website for sale or rental?
Our website products are for sale.

6. Can I customize the inflatable product with my own logo or design?
Yes, we offer customization options for most of our inflatable products (color, size, logo. etc). Please contact us and provide relevant information.

7. How much does shipping cost?
Free shipping worldwide.

8. When can I expect my item to arrive?
16 work days for express shipping, and 60 work days for by-sea shipping.

9. How about import duties?
Please be informed that import duties are not included in the item price or shipping charges. Any applicable customs duties or taxes are the buyer's responsibility.

10. Are you the manufacturer of the inflatable products?
Yes, we are the manufacturer of our inflatable products. Our inflatable products are all hand-made by industry specialists and undergo a rigorous quality control process. We also conduct a 16-hour pressure test in the factory to ensure airtight seals before shipment. 

11. What guarantees do you offer?
We offer a 2-year warranty and free repair kits.

12. What does the 2-year warranty cover?
Our warranty covers manufacturer defects and non-man made damage to all parts, including seams and surface. Problems rarely occur during normal use, but in case of accident damage or leaks due to prolonged use, repair usually takes no longer than 10 minutes with the help of a repair kit and video guide we provide.

13. How do I clean and maintain my inflatable product?
We recommend cleaning your inflatable product with a mild soap and water solution and a soft-bristled brush. Avoid using abrasive cleaners or scrubbing too hard, as this can damage the material. After cleaning, be sure to dry the product thoroughly before storing it in a cool, dry place.

14. Are inflatable products safe for children to use?
Yes, inflatable products are generally safe for children to use when used properly and under adult supervision. However, it is important to follow all safety guidelines and recommendations.

15. Can inflatable products be used outdoors in all types of weather?
While most inflatable products are designed to withstand outdoor use, but extreme weather conditions such as high winds or heavy rain may pose a risk to the product and its users.

16. How long do inflatable products typically last?
The lifespan of an inflatable product depends on several factors, including the quality of the materials, frequency of use, and level of maintenance. With proper care and maintenance, most inflatable products can last for several years.

17. What should I do if my inflatable product gets a tear or puncture?
Minor tears and punctures can usually be repaired with a patch kit and adhesive, which is often included with the product. For larger tears or damage, we recommend contacting us for repair or replacement options.