FAQS

1. Are you the manufacturer?
Yes. All inflatables are made in our own factory by experienced technicians. Each inflatable is hand-built and undergoes a 16-hour pressure test to ensure airtight seals and lasting durability.

2. Are your inflatables commercial grade?
Yes. All products are commercial grade, made with PLATO PVC tarpaulin and built to EN-14960 safety standards, meeting professional rental and event requirements.

3. Can I customize the inflatable (color, size, logo)?
Absolutely. Most models can be customized in color, dimensions, and logo printing. Send us your design or idea, and we’ll create a free mock-up for approval.

4. Are the products for sale or for rental?
All items listed on our website are for sale only — we do not offer rental services.

5. What currency are your prices in?
All prices are shown in U.S. Dollars (USD).

6. What payment methods do you accept?
We accept PayPal and major credit cards (Visa, MasterCard, American Express, etc.). Secure online invoices are provided for every order.

7. How much does shipping cost, and how long does delivery take?
Shipping is free worldwide.
Express: around 16 working days (door to door)
By sea: around 60 working days (port or door service depending on destination)

8. Are import duties and taxes included?
United States: All duties and import fees are included for both express and sea shipping. No extra charges for delivery.
Other countries: Sea shipping generally includes duties and taxes. Express shipping may not include VAT — please check with your local customs if unsure.

9. What warranty do you offer?
Every inflatable comes with a 2-year warranty covering all manufacturer defects, including seams and surface issues. A free repair kit is included with each order.

10. What does the warranty cover and exclude?
Our warranty covers factory defects or seam leaks caused by non-human factors. Damage from misuse, improper storage, or severe weather is not covered but can usually be repaired easily with the provided patch kit and video guide.

11. How do I clean and maintain my inflatable?
Use mild soap and water with a soft brush. Avoid harsh chemicals or abrasive cleaners. Ensure the inflatable is completely dry before folding and storing it in a cool, dry place.

12. What if my inflatable gets a tear or puncture?
Small tears can be fixed in minutes using the included patch kit. For larger repairs, contact us for step-by-step guidance or spare parts support.

13. Are the inflatables safe for children?
Yes. All inflatables are built to CE/EN71/EN14960/SGS standards and are safe for kids when used correctly and under adult supervision. Always follow the setup and safety guidelines provided.

14. Can the inflatables be used outdoors in any weather?
They are designed for outdoor use, but should not be used in strong winds, heavy rain, or extreme weather to avoid damage and ensure user safety.

15. How long do the inflatables last?
With proper care and maintenance, our commercial inflatables typically last for many years, even under regular professional use.

Need more help or a custom design quote?
Email: sales@inflatable-zone.com
Tel: +1 (626) 342-7272
WhatsApp: +1 (626) 342-7272