To enhance the quality of our services and provide an exceptional shopping experience, we have partnered with leading logistics providers in the industry to ensure the efficient delivery of goods to our valued customers. However, we understand that unforeseen circumstances can sometimes lead to delivery delays, especially the sea shipping, resulting in a less-than-perfect shopping experience. We deeply regret any inconvenience this may cause and have devised a comprehensive compensation plan to address such instances of sea shipping delays.

The typical delivery times by sea are as follows:
(Delivery Time = Production Time + Shipping Time)
Production Time: 10 workdays
Shipping Time: 50 workdays

Compensation Plan:

Should your order not be received within 60 working days, compensation will be initiated starting from the 60th working day. The compensation rates remain consistent with those of express delivery:

Order amount $0-$2000: $5 per day
Order amount $2000-$4000: $6 per day
Order amount $4000-$6000: $7 per day
Order amount $6000-$8000: $8 per day
Order amount $8000+: $10 per day

Please note:
During the customs clearance process, it is imperative to fully cooperate to avoid any unnecessary delays. Failure to comply with customs clearance procedures due to personal reasons will preclude the company from providing compensation.

The compensation amount will be promptly refunded directly into the original order amount following the successful receipt of the goods.

We extend our sincere gratitude for choosing Inflatable-Zone and trust that your shopping experience on our website will be nothing short of exceptional. Should you have any inquiries or require further assistance, please do not hesitate to contact us. Once again, thank you for selecting us as your preferred choice.

Warm regards,
Inflatable-Zone Team